Privacy Policy

It is our continued honor to serve you as a Hammacher Schlemmer customer. We fully recognize our responsibility to protect your customer information and its confidential nature, and we have done our best to ensure the privacy and security of your transactions with us. Your credit card number and other personal data will be treated with the highest standards of safety, security features and confidentiality.

Your Privacy Online

We are committed to ensuring your privacy when you shop online with Hammacher Schlemmer. In an effort to improve the online shopping experience at Hammacher.com, we do gather information about our visitors' shopping behavior, but we maintain sole ownership over this information and do not share, sell or rent our findings to third parties, except in the few cases described below.

Hammacher Schlemmer contracts with Omniture for data collection, storage, and reporting services that help us improve your shopping experience. These reporting services use cookies (explained in detail below) to collect information about your usage of Hammacher.com. Omniture is contractually restricted from using your information in any way, other than to help us make our site more useful for you. For more information, including how to opt out of the collection process, please visit:

"Cookies" are small bits of information that your Web browser stores on your computer's hard drive. In order to purchase products from the Hammacher Schlemmer site, your Web browser must be enabled to accept cookies. We also use cookies to give credit to those sites that direct traffic to Hammacher.com for marketing purposes. Hammacher Schlemmer does not use cookies to store or collect personal information such as full names, addresses, or payment information.

Placing an Order Online

When you place an order online at Hammacher.com, we request the information we need to complete your order. This information includes your full name, billing address, shipping address, telephone number, e-mail address, and credit card number.

The information you provide will be used to process your order and improve your shopping experience. Once you have placed an order with us, we will verify with your credit card company that your credit card is valid and send you an email message that confirms your order was successfully received. We will also send you an e-mail once your order has been shipped, or if it has been placed on backorder.

We will periodically send to your street or e-mail address product news and updates that you may find of interest. We NEVER share or sell our customers' e-mail addresses or telephone numbers for marketing purposes, but we do sometimes share other customer information with trusted third parties.

How to Opt Out

If you do not wish to receive promotional postal and/or e-mail updates from Hammacher Schlemmer, or if you prefer that we not share your postal address with other merchants please do one of the following:

  • Phone: Please call Toll-Free 1-800-321-1484 to speak to a Customer Service associate between 8AM to Midnight, Eastern time.
  • Email: Send us an email and we'll reply within 1 Business Hour! customerservice@hammacher.com
  • Write: Send us a letter to 9180 Le Saint Drive; Fairfield, Ohio 45014-5475

Please include your full name, street address, and e-mail address with your correspondence, and tell us how we should restrict use of your information.

Gift Messages

When you request a gift message with your order, we do not use the information contained in the gift greetings that you fill out, except to execute the message as requested.

Sharing with A Friend

When you e-mail a message to a friend from Hammacher.com using the Add This functionality, your e-mail address and your friends are both required. This ensures that your friend will know that we have sent the e-mail message at your request. E-mails obtained for the "Tell a Friend" service are only used for this purpose, and then discarded.

Catalog Requests & E-mail Updates

When you request a Hammacher Schlemmer catalog at Hammacher.com or ask to receive e-mail updates, we request your name, address and e-mail address in order to complete your request. We will respect your privacy and use your information in the same way described above under "Placing an Order Online."

Last updated June 24, 2011