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Returns & Exchanges
Hammacher Schlemmer strives to ensure that our customers are 100% satisfied with their purchase; however, we understand that there may be a need to request a return or exchange. Under our Lifetime Guarantee of Satisfaction, items that we sell are guaranteed for their normal life under standard non-commercial use. In the unfortunate event that you need to return an item, please refer to the applicable section below for instructions on how to return or exchange your item.
Return Form
Please include a copy of the return form you received with your shipment. If you do not have a return form, please click the button below to print one and include it with your return package.
Returns
If you elect to receive a refund on your return, please fill out the Return Form, located on the back of the packing slip that was included in your order. If you no longer have your Return Form, please print one using the link above or include the following information in your return package:
- Name
- Billing Address
- Billing phone number
- Order number
- Item you are returning
- Reason for the return
If you are unable to provide the above information, please reach out to Customer Service Monday - Friday 8AM – 11 PM EST, Saturday 8AM - 8PM, and Sunday 9AM - 8PM EST to provide the information necessary to identify your order details
Exchange |
Credit |
Return Charges |
|
Order less than 1 year old |
A replacement order can be shipped to you. Any price difference will be refunded via your original form of payment. An exchange for an item of greater value will require additional payment.* | Your Original form of payment will be refunded (less shipping and service) | $13.95 for using our label |
Orders older than 1 year old |
A replacement order can be shipped to you. Any price difference will be refunded via gift certificate. An exchange for an item of greater value will require additional payment.* | Your credit will be issued by Hammacher Schlemmer gift certificate (less shipping and service) | $13.95 for using our label |
Gift Recipient |
A replacement order can be shipped to you. Any price difference will be refunded via gift certificate. An exchange for an item of greater value will require additional payment.* | Your credit will be issued by Hammacher Schlemmer gift certificate (less shipping and service) | $13.95 for using our label |
*Unfortunately, at this time, we are unable to process exchanges for Canadian customers. If you wish to replace your merchandise, please call Hammacher Schlemmer Customer service at 1-800-321-1484.
Customers who receive our merchandise as a gift may also participate in our lifetime guarantee. In the event that you need to return your item for a refund or an exchange, please include the following information with your return:
- Original Order Number
- Purchasers Name
- Purchasers Address
- Recipient’s Name
- Recipient’s Address
- Recipient’s Phone Number
- Item returned
- Reason for the return
- Item number for new order (if exchanging)
If you are unable to provide the above information, please reach out to Customer Service Monday - Friday 8AM – 11PM Saturday, 8AM - 8PM, and Sunday 9AM - 8PM EST to provide the information necessary to identify your order details
Merchandise can be exchanged for the same item or a different item. If you choose to exchange your item for merchandise of lesser value, we will refund the difference to you via a Hammacher Schlemmer Gift Certificate. Exchanges for items of greater value will require additional payment. Return processing fees are also applicable.
Refunds for gift recipients can only be provided in the form of a Hammacher Schlemmer Gift Certificate.
Due to their size and weight, items that were delivered as freight shipments will be assessed a fee of at least $150.
1) Pre-Printed labels: If your packing slip contains a pre-printed return shipping label (example below), you may use that to return your merchandise. Simply apply the return label over the original shipping label, and tender to your postal carrier.
2) United States customers can also print or obtain your own United States return label via email. Please enter your address and contact information in the form and include your order number.
Please note that:
- All packages will be assessed a $13.95 fee.
In the event you choose to ship the return package via an alternative shipping carrier, Hammacher Schlemmer will not reimburse more than $13.95.
Returning a product that was not purchased from Hammacher Schlemmer risks forfeiture of the merchandise. All returns are subject to inspection.
Canadian customers can print their own Canada return label. Unfortunately, at this time, we are unable to process exchanges for our Canadian customers. Please contact customer service to return your item and place a new order.
Return Label Example:
All packages will be assessed a $13.95 return fee for using the label.
Please allow two to three weeks for processing returns and exchanges. Returns after the Holiday Season may require longer processing times.
Effective 01/14/2023
All New York Store returns must be mailed to our Ohio Operations Center.
To initiate a return for an item that was purchased at the New York Store, please click here for your US customer return label, and complete the form as instructed. Please enter New York Store in the field labeled Order Number. If you are unsure of the item number, please enter a description of the item. Please also click here to download and include a copy of the return form and complete the form as instructed.
- Proof of purchase, receipt or copy of statement showing charge, MUST be included for the return to be processed.
- Hammacher reserves the right to deny returns/refunds on items where proof of purchase is not included. Items returned to Hammacher without proof of purchase may be considered forfeited as we are only able to hold on to returned items for 30 days. In the event we can return items not deemed as ours, customers will be responsible for return shipping charges.
- Hammacher will waive the return fee for items purchased at the New York Store only.
- For returns under a year old, refunds will be in the form of a check.
- Returns over a year old will be refunded in the form of a gift certificate.
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